SHIPPING AND RETURNS

1. Online Order
Using the present website, the CUSTOMER can, following simple and clear steps, place an order and complete the process of the distance online purchase of Niris’ products. To place an order, the CUSTOMER has to choose the products to buy following the detailed and clearly explained process, which is included in our website. The CUSTOMER can complete the purchase either as a guest or as a REGISTERED CUSTOMER/MEMBER.

2. CUSTOMER Notice
Before placing an order, the CUSTOMER should be informed in detail about the essential information and terms of the purchase contract, which are always provided for the CUSTOMER’s information in a respective field before completing the order.

3. Legal framework of online shopping
The purchase of products via the present online shop is governed, simultaneously and in parallel, by the provisions included in chapter PURCHASE TERMS, by the Terms of Use of the website in whole as well as by the applicable legislation.
The CUSTOMER confirms that, before proceeding to the order, they have read all terms and accepted their content.

4. Product characteristics
The basic product characteristics are indicated in this website under the relevant field in each case. It is likely that, due to technical reasons concerning the website, the browser or accessing the website via a mobile device, a partial discrepancy can be noticed between the shown product against the original, such as differences in the colors of the product. Νiris is not responsible for any such discrepancies.

5. Order process
To place an order, you need to follow the following steps:
Choose a section within the website and then the type of product.
See the product(s) you are interested in. Under the description section you can find useful information, such as the composition, reference code, price and size.
Choose a product, the quantity —provided the chosen product is available in more colors/prints—and add it to the cart. Then, you can choose if you wish to continue shopping or complete the order.
If you wish to continue shopping, repeat the above process. Otherwise, if you wish to complete the order, you can continue by creating an online account or by proceeding with the quick buy option without registering.
Choose the payment method: Cash-on-delivery, Credit/Debit card or Bank transfer to our account.
Read the order confirmation carefully.
Before completing the order, the CUSTOMER can cancel or alter the information of the order (quantity or product). In any case, Niris suggests the CUSTOMER to check the order information in detail before selecting the payment button.
If the CUSTOMER proceeds with the order, they will immediately receive the order confirmation via email in the address provided, which will confirm that the order has been received by Niris. It is noted that the receipt of the order on behalf of the CUSTOMER does not signify that the order has been accepted by Niris nor that the contract of purchase for the product(s) has been concluded.
A confirmation email will be then sent to the CUSTOMER informing them that the order has been sent and that the request to buy the product has been received. In case a product has been bought, the aforementioned confirmation will include the reference number of the express parcel operator, so that the CUSTOMER can track the ordered products and the progress of the shipment. After completing the payment, receiving the second email by Niris signifies that the contract of purchase has been concluded for the product(s) included in the order placed. In case an amount that doesn’t refer to the products included in the order has been paid or in case the CUSTOMER hasn’t received a second confirmation email, the amount in question will be refunded to the CUSTOMER.

6. Correctness of CUSTOMER data.
All data indicated by the CUSTOMER while placing the order must be true and accurate. To avoid any mistakes, it is suggested that the CUSTOMER checks all data provided before completing the order.

7. Prices – stock
The prices of the products can be modified. Niris notes that all prices included in the website are subject to changes which the CUSTOMER will be properly informed of. Furthermore, Niris’ products are listed without the prejudice of stock availability, which the CUSTOMER will be properly informed of.

8. Non-acceptance right
Although Niris has made any possible effort to display the product characteristics and prices in an accurate way, Niris has the right to decline an order where the products bear incorrect characteristics or price, for example due to typographical error, technical functionality errors or for any other reason.
Niris has the same right in case of an order with a very high cost, and has the right to contact the CUSTOMER.
Niris has also the right to decline an order placed by a person who has repeatedly not received and paid for the ordered products via cash-on-delivery without any reason. In any case, Niris declares that it has the right to contact the CUSTOMER in order to ensure that the order is carried out smoothly. Furthermore, Niris has the right to contact a person at its judgment, specifically in case the person in question has repeatedly not received the ordered products without any reason, after having selected the cash-on-delivery payment option, as well as to request in this case compensation of the amount and whichever cost via bank transfer.

9. Payment methods
a.Cash-on-delivery. The CUSTOMER is also provided the possibility to pay by cash upon delivery (for domestic orders delivered in Greece). In the case of a cash-on-delivery payment, the CUSTOMER will pay the respective amount to the representative of the express parcel operator, which collaborates with. The cost of the order as well as any relevant shipping costs, which the CUSTOMER is required to pay to the aforementioned representative, will have been clearly and in detail communicated to the CUSTOMER before the order is completed.
b. Payment via credit/debit card The CUSTOMER can opt to pay by a credit, debit or prepaid card. The process is carried out through Eurobank or Ethniki’s website/platform in a completely secure and controlled environment provided by the bank, in order to ensure the confidentiality of the order details (bank information) while they are transmitted online. More information on the aforementioned payment option will become available within the next few days, when the respective field on the PURCHASE TERMS will be properly updated.
It is noted that Niris does not store nor can access the CUSTOMER’s card information entered during the payment as described above.
All payments made using the card are processed through the electronic payment platform of “Eurobank e-Commerce” of Eurobank or “Ethniki e-Commerce” of Ethniki and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
c. Bank transfer You can deposit the amount of the order to the following Niris account.
Your name and the order number need to be indicated as a justification in the respective field of the bank transfer.

Bank[EUROBANK]

Account number: 00260015740201730611

IBAN: GR6402600150000740201730611

Beneficiary: MITROPOULOU CHRISTINA-OURANIA ANDREAS, ΜΗΤΡΟΠΟΥΛΟΥ ΧΡΙΣΤΙΝΑ-ΟΥΡΑΝΙΑ ΑΝΔΡΕΑΣ
Upon completing the deposit you will need to send the payment advice to the following email address: [email protected]
* Orders to be paid via bank transfer will be sent after the payment.
** Bank transfer may be required in special cases, at Niris’ judgment, after contacting the CUSTOMER and after this has been determined by Niris, for example in the aforementioned case of a person who has failed to receive the ordered products without any reason, after selecting the cash-on-delivery payment method.

10. Shipment and Delivery
A. Delivery time
Niris will deliver the products to the CUSTOMER at the address indicated through the express parcel operator within 2-5 days upon the second confirmation email was received. Please note that there may be some slight delays in processing and shipping your order due to the ongoing COVID-19 pandemic. We will do our best to get your order to you as quickly as possible. If you have any questions about your order, please contact us at [email protected]
B. Shipping cost.
In all cases, the CUSTOMER will be informed by Niris about the shipping costs in a clear way prior to completing the order. In particular, the shipping cost is free for domestic orders. Niris is not responsible for orders shipped to incorrect address when it is no fault of her.
C. Shipping cost.
In all cases, the CUSTOMER will be informed by Niris about the shipping costs in a clear way prior to completing the order.

11. Orders record
It is noted that Niris keeps an electronic record of each order, which the CUSTOMER can access as to their own Order and according to the Privacy Policy.

12. CUSTOMER rights
It is expressly agreed that the CUSTOMER has the right to request a product exchange or refund of the amount, according to the relevant sales provisions of articles 534 of the Civil Code, according to the relevant provisions referring to faulty products or lack of indicated characteristics, provided this is also confirmed by Niris after examination of the returned product. Essential prerequisite to this is, among others, that the purchase receipt is presented and the items are returned to their initial packaging.

13. Save/Print Purchase Terms
To ensure safe transactions, the CUSTOMER can save and/or print the complete Terms of Use.

RETURN TERMS

1. Refund right
The CUSTOMER who has proceeded to an online purchase of Niris’ product through the online shop has, applying the relevant legislation, the right to cancel the order and return the product(s) bought for personal use only, according to the process described in this chapter (I), with the exception of products defined in the relevant legislation (e.g. service contracts after the service has been fully performed, or if execution of the service was initiated upon prior written consent of the consumer, supply of goods manufactured based on consumer-defined characteristics or custom-made goods, supply of goods which are liable to deteriorate etc.).

2. Time frame to exercise the right of refund
The CUSTOMER has the right to cancel the order without communicating the reason within 14 calendar days since the day they or the third person indicated by the CUSTOMER took the physical possession of the product(s).

3. Ways to exercise the right
The CUSTOMER can proceed to the aforementioned cancellation after they have informed Niris within the above time frame by communicating the clear intention to cancel the order at [email protected].

4. CUSTOMER responsibility
The CUSTOMER is responsible for any depreciation in value of the product(s), which results from handling the product in a way that is not necessary in order to determine the nature, characteristics and functionality of the goods, and subsequently prevent reselling the product).

5. CUSTOMER obligations
a. The CUSTOMER has an obligation to return the goods/services without undue delay and within 14 calendar days since the day they communicated to [email protected] their intention to cancel the contract according to the above. The aforementioned time frame is valid provided the CUSTOMER returns the product(s) within 14 calendar days.

b. The products must be returned by the CUSTOMER in the condition they were received, including the packaging. For the refund to be accepted, all special markings (labels) should be intact, while the purchase order should also be returned.
c. In case the refund is to be deposited on the CUSTOMER’s bank account, the CUSTOMER must indicate the bank account number to be credited at [email protected].

6. COMPANY obligations
a. Niris will refund all expenditure received by the CUSTOMER without undue delay and within 14 calendar days since the day the CUSTOMER communicated to Niris their intention to cancel the contract. The reimbursement of money will be performed by Niris using the same payment method selected by the CUSTOMER upon the initial transaction. If the CUSTOMER returns one of our products, the shipping and handling charges that were paid on the initial shipment will not be refunded and will be subtracted from the amount returned to you. It will take Niris 3 business days to process the return once we receive the item, and an additional 5-7 business days for the funds to be cleared by the bank.
b. Niris can withhold the reimbursement of the value of the products until the items are returned.
c. In case the payment method selected by the CUSTOMER was the cash-on-delivery, the refund will be performed via bank transfer to the CUSTOMER’s account.
d. In case the returned product shows any damage, the Customer Support department will contact the CUSTOMER.

7. Return cost and method
The CUSTOMER is responsible to cover the shipping costs for the returned products using an express parcel operator of their own choice.

8. Exceptions to refund right
It is expressly agreed that the CUSTOMER does not have the right to cancel the contract in case the product bought no longer bears the necessary protective covers and labels, as well as in case the form/composition of the product has been substantially altered. Furthermore, the refund does not apply on products indicated in the relevant legislation (see above).

9. Return due to incorrect product
In case the product sent is not the one ordered by the CUSTOMER, this can be returned within 14 business days since the day it was delivered to the CUSTOMER, without additional shipping costs. In this case, the product can be returned only if it is in its initial condition and with the whole original packaging intact. To initiate a return, please reach out to Niris at [email protected] and Niris will arrange for a tracked courier to pick up the item from the CUSTOMER. It is required that returned items must be in perfect condition and include the original packaging, otherwise Niris will not be able to offer an exchange or refund. Additionally, Niris would like to inform the CUSTOMER that items purchased on sale are not eligible for refunds and can only be exchanged.

A.Change (replace product) request
1. It is expressly agreed that Niris will accept exchange requests only referring to size and/or color of the product, always without the prejudice of stock availability, within a period of 14 days since the product was received.

In this case, the CUSTOMER has to fill in and send the request to exchange the product via email at [email protected] indicating the product codes to be exchanged, as well as the colour, size and/or other characteristics they wish to receive. The CUSTOMER will receive an email outlining if the request has been accepted within 3 days. In this case, the CUSTOMER is responsible to cover the shipping costs of the returned products, which are sent along the payment receipt, while Niris will resend the new product to the CUSTOMER covering the shipping costs via the cooperating express parcel operator.
2. The products must be returned by the CUSTOMER in the condition they were received, including the packaging. For the exchange to be accepted, all special markings (labels) should be intact, while the purchase order should also be returned.
3. Exceptions: It is expressly agreed that the CUSTOMER does not have the right to cancel the contract in case the product bought no longer bears the necessary protective covers and labels, as well as in case the form/composition of the product has been substantially altered.
4. It is expressly agreed that the CUSTOMER who wishes to exchange the products bought via the website with another product(s) for reasons other than the size and/or colour, always without the prejudice of stock availability, has to follow the cancellation process (as described above), return the product according to the provisions of the respective section (CUSTOMER obligations) and proceed to a new order. If the CUSTOMER chooses to exchange a product and the new item is of a lower value, we will refund the difference through your original payment method. However, this policy does not apply during sale periods, where Niris can only offer exchanges. If you do not want to exchange your purchase, Niris will proceed to a refund.

B.Exchange due to faulty product or due to lack of indicated characteristics of the product
1. It is expressly agreed that the CUSTOMER has the right to request a product exchange or refund of the amount, according to the relevant sales provisions of articles 534 of the Civil Code, according to the relevant provisions referring to faulty products or lack of indicated characteristics, provided this is also confirmed by Niris after examination of the returned product. In this case, the shipping cost of the return, which will be processed through the express parcel operator collaborating with Niris, will be chargeable to Niris.
2. In the case of exchanging faulty products, the products must be returned by the CUSTOMER in the condition they were received, including the packaging. For the exchange to be accepted, all special markings (labels) should be intact, while the purchase order should also be returned.